Terms & Conditions
The general terms and conditions of the TOPSPOT web shop have been drawn up in accordance with the Consumers Protection Act (ZVPot-UPB2).
The TOPSPOT web shop (hereinafter referred to as “web shop”) is managed by o2, Ivan Korošec s.p., the provider of e-business services (hereinafter referred to as “the provider”).
Be sure to read the general terms and conditions of this online store carefully since you are bound by them from the moment you enter our online store. With every transaction made in this web shop, it is considered that you have been acquainted with the entire content of general terms and conditions and that you have accepted the general terms and conditions without exceptions.
The provider reserves the right to change the general terms and conditions without prior notification. The changes become valid upon publication and are binding upon the customer.
The web shop is open every day, 24 hours a day non-stop. Occasionally, shopping in this web shop or access to this web shop may not available due to various technical reasons. Therefore, the provider reserves the right to limit or completely terminate the sale of some or all products for a definite or indefinite period of time, or limit or completely terminate access to the online store’s website for a definite or indefinite period of time.
Forms of payment
Bank transfer - payment to our bank account. Customer is liable for all bank transfer fees which may apply.
PayPal - PayPal allows you to make payments using a variety of methods including: PayPal Balance, bank account, credit card, PayPal Credit, and debit card. Visit www.paypal.com to learn more about what PayPal is and how it works. Customer is liable for all PayPal fees which may apply.
Pricing
Product prices are current, however they are subject to change without advance notice. Only Euro (€) prices are valid. Prices in other currencies are meant for informational purpose only.
All prices include Slovenian VAT (DDV), however sales to customers outside of the EU do not attract a charge to Slovenian VAT. When sales are made to customers in EU, Slovenian VAT (DDV) is charged at the applicable rate.
Delivery
Our contracting parties for shipment delivery are Post of Slovenia, DHL, GLS and DPD. Please note that all deliveries must be signed for. The customer is obliged to cover all delivery expenses. Receipt will be enclosed with your purchased items.
Most of the items listed in our web shop can be delivered worldwide but some items are for sale in Slovenia only. Where delivery is to addresses outside the EU, the customer is liable for all customs, taxes and other fees which may apply.
Trade or wholesale orders cannot be accepted.
Privacy Policy and Data protection
The provider is committed to protecting your privacy. All personal information of the web shop customers is confidential and shall in no case be disclosed to any unauthorised parties.
You can visit most pages on our website without giving us your personal information, such as your name, address and email address. However, we obtain certain information by automated means when you visit our website through the use of cookies and pixel tags, which are standard tools in the internet industry. The use of cookies and pixel tags enables us to know your IP address, the type of browser you are using, and general browser activity.
In order to complete a purchase on the website, you will need to provide us with your personal information. However, none of the information that you provide to us is disclosed to any third party other than for the purposes of PayPal purchase validation, fulfillment for order delivery, marketing and promotion. We have taken all measures that are necessary to keep this personal information confidential.
Protection of personal data is a responsibility of the customers who should provide secure username and password and install adequate software (antivirus) protection on their computers.
Purchase cancellation and returns policy
The customer has the right to send the provider a written notification of withdrawal from the contract or order within 15 days after having received the purchased items. The notification should be sent to the e-mail address info@topspot.si.
The products have to be returned unopened, unused, undamaged, in the same quantity and in original packaging. All items must be accompanied by a copy of the original receipt. The only cost that applies to the customer is the immediate cost of the return shipment. The customer shall return the purchased items within 15 days after written notification to the following address:
o2, Ivan Korošec s.p.
Podpeč 72b
1352 Preserje
Slovenia
Europe
The provider shall make a full refund of the purchase amount as soon as possible and within 15 days from having received the return order.
Complaints
All purchased products are fully examined prior to delivery and shipped in undamaged condition. Your products will be carefully packed so that you receive them undamaged and in original packaging.
In case of damaged goods, the customers have the right to demand the defective product to be replaced by a new flawless item or to receive a refund for the amount of purchase or to eliminate the damage or to refund partial amount of payment in proportion to the damage.
In case of damaged packaging, the customers have to inform the provider of their requirements right away.
Warranty
All products are warranted against any manufacturing defects for the duration of one year from the date of purchase. For any information, claims, and warranty application, please send us an e-mail. Proof of purchase is required for any returns. Purchaser will send in the merchandise at their expenses. We will return the warranty repair or replacement at company expenses. If the damage is not covered by warranty, the return freight will be charged to the product owner. This warranty does not cover damage occurring during transport, storage or resulting from misuse of the product, normal wear and tear, poor maintenance or from modifications to the product. Neither does this warranty apply to damage due to abuse, negligence and accidents.
Availability of items
Products listed in this web shop are usually in stock. If the product you wished to purchase is unexpectedly out of stock, you will be contacted and asked whether you wish to cancel or partly cancel your order or else wait until the product is in stock again. Please accept our apology for any inconvenience that might have been caused by this situation.
Discharge from obligation
To the best of his ability, the provider's aim is to guarantee that the information on this website is accurate and regularly updated. However, product characteristics, delivery period or price may change so quickly that the provider does not manage to update the information on this website. In such cases, the provider shall notify the customer of the changes, whereas the customer will have the right to cancel the order or exchange the item purchased.
Although the provider makes sure to present accurate images of the products available for purchase, these images should be considered symbolic.
The provider reserves the right to change the terms and conditions at any time and in any manner regardless of the reason and without prior notification.
Intellectual property
All rights reserved. Any text, images, graphics, sound files, animation files, video files, and their arrangement on this site are subject to copyright and other intellectual property protection. These objects may not be copied for commercial use or distribution, nor may these objects be modified or reposted to other sites. This site may also contain images that are allowed for use by the provider but are subject to third party copyrights. The provider is in no way responsible for any off-website pages or any other websites linked to or from the site. The provider disclaims all responsibility for the accuracy of any of the information provided on such linked sites and any goods or services provided or purchased from such sites.